Support

We're a small team and we read every message. 💚

Get in touch

The fastest way to reach us is email — we usually reply within a couple of days.

When you write in about a problem, it helps to include your device (e.g. iPhone 15), your app version (Profile → About), and what you were doing when it happened.

Frequently asked

Do I need an account to use Cleaning Buddy?

No. The whole app works without one — just tap “Continue as guest”. Your rooms, streak, and wins live on your device. An account only adds cross-device sync and a backup that survives a reinstall.

How do I get started?

Tell Buddy how much energy you have and it hands you one tiny thing to do. Finish it, tick it off — that already counts. Stop whenever you like. Two minutes is a win.

What is “Snap a mess” and what happens to my photo?

Point your camera at a counter, corner, or pile and Buddy turns it into a few small, doable steps. Your photo is processed once to work out the plan, then discarded — it is never stored or shared unless you choose to save it as a before/after win in your own private account storage.

What is Buddy+?

An optional subscription that unlocks photo coaching on every mess, a coach that adapts to your energy, and Buddy's voice. It's free for 7 days, then monthly or yearly, and you can cancel anytime. The whole core loop always stays free — you never lose the basics.

How do I manage or cancel my subscription?

Subscriptions are handled by the App Store or Google Play, not by us.

iPhone: Settings → tap your name → Subscriptions → Cleaning Buddy.
Android: Play Store → profile → Payments & subscriptions → Subscriptions.

I signed in but the email code never arrived.

Check your spam folder and that the address is spelled correctly. Codes can take a minute. If it still doesn't arrive, email us and we'll sort it out. You can always use the app as a guest in the meantime.

Is my data private?

Yes. We collect the minimum needed to run the app, never use ads or ad tracking, and never sell your data. Biometric app-lock (Face ID / fingerprint) is checked entirely on your device — we never receive it. Full details are in our Privacy Policy.

How do I delete my account and data?

In the app: Profile → Account & security → Delete my account. Deletion is confirmed by an email code and takes effect after a short grace period, in case you change your mind. It removes your account and everything in it and can't be undone. Prefer we do it for you? Email cleaningbuddy@monryte.com.

Which devices are supported?

Cleaning Buddy is a phone app for iPhone and Android. It's portrait, phones-only for now.

I found a bug or have an idea.

Please tell us — genuinely. Email cleaningbuddy@monryte.com with what happened or what you'd love to see. Real feedback shapes what we build next.